I've just updated the IN3 think piece Age & IT Experience that plots the current age of managers, employees and customers against the big developments in information technology. It's a good party starter: find your age when the IBM PC was launched, when streaming media happened, when Google Maps came out. Try to imagine how people from other life experiences feel about tech, and try to avoid the ageist notion that your cohort is the only one that matters, the only one that deeply understands.
It's a different kind of diversity with wide variations in adoption rates, dexterities, familiarity with digital concepts, comfort levels. Everybody comes from a different place on the map, and we'll all fall off the chart eventually as technology passes us by. With the aging workforce, maybe we should add columns for 65-, 75- and 85-year-olds. After all,we start with COBOL in 1960.
The tech-cultural column is very subjective, with headlines from politics and pop culture. Some companies customize the chart with their own industry milestones, and I can imagine versions for healthcare, education and politics. What do you think?